FAQ

  1. Are your products authentic?

Yes. We carefully source authentic Japanese beauty and personal care products from trusted suppliers and reputable brands.

  1. Do you ship within the United States?

Yes. We currently ship throughout the United States. Shipping times and availability may vary depending on location.

  1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary based on destination and carrier services.

  1. What is your return policy?

We want you to be satisfied with your purchase. Please review our Return Policy page for complete information regarding returns, refunds, and eligibility requirements.

  1. How can I contact Kirei Collective?

If you have questions about a product or your order, please visit our Contact Us page or email us directly. We'll respond as soon as possible.